Terms & conditions

Autochair Ltd Partner Agreement 2016


  1. Autochair Ltd of Wood Street North, Meadow Lane Industrial Estate, Alfreton, Derbyshire, DE55 7JR. ("AC LTD");
  2. Name and Address of Partner ("You");
  1. Lead Referral
    • AC LTD agrees to act on your behalf as your preferred partner for the referral of Car Adaptation enquiries.
    • AC LTD agrees to actively work each individual enquiry on a case by case basis.
    • Each lead will be inserted into AC LTD's database and we will commit to a consistent level of contact by letter, phone or email in order to develop the enquiries through to conclusion.
    • Leads can be accepted by Web, email, fax or phone from you.
  2. Autochairs Commitment to you
    • Contact will be made with each enquiry within 24 hours of the lead being referred.
    • AC LTD will keep you updated weekly on each individual enquiry either by email or phone call, whichever is preferable to you.
    • A dedicated Partner Team Internal account manager will be assigned to your account.
    • The lead referred will be handled with due care and attention, the customer’s requests and needs will be the main priority at all times.
    • Under no circumstances will the customers feel pressurised or intimidated into making a decision to buy by AC LTD.
    • A Free home demonstration of products and services will be offered to all potential customers.
    • Free Point of Sale literature will be provided by AC LTD for all marketing activities, this includes leaflets, posters, free standing POS display unit, window stickers, pull-up banners, inserts and product dispatch literature.
    • A full set of enquiry details would be required by you to assist in gaining the best result from each individual enquiry.
    • The full set of Data will be Name, Address, Postcode, email address and full telephone contact details being either landline, mobile or both.
    • Details of the customer’s mobility issues and urgency of enquiry would also be essential to ensure the best service is administered by AC LTD to the potential customer.
    • AC Ltd would reasonably expect to be the sole recipient when receiving lead referrals for Car Adaptations.
    • If a lead referral is passed to another company other than AC LTD the expected conversion outcomes will be greatly reduced and the overall service to the customer will be in jeopardy.
    • AC LTD will pay a commission of 20% for all leads that result in an installation.
    • Payment will be made after a cooling off period of "14 days after installation" has been adhered to, payment will usually then be processed within 30 days after installation date.
    • Payment can made by BACS or Cheque under the direct request from you.
    • In the event of no request from you the payment will revert to payment by Cheque.
    • In the event of the customer being processed through the Motability Scheme the commission payment will revert to 15%.
    • Either party may terminate this agreement with not less than 30 days’ prior written notice.
    • Both parties agree to abide by the Data Protection Act 1998 in all activities relating to this agreement.
    • AC LTD will not pass details or sensitive information to third parties unless directly instructed too by the customer.
    • The final decision on commission payments will be made by AC LTD.